We offer free shipping on orders over $89 within the United States, excluding Alaska and Hawaii.
Standard Shipping Times
We work with global suppliers to source high-quality parts. Below are our estimated shipping times:
- Performance Parts: 3-5 business days
- Gloss-Black ABS Material: About 2-7 business days
- Carbon Fiber Parts: Approximately 2-4 weeks, including lead time
- Larger Carbon Fiber Components: About 7-9 weeks, including lead time
- All Other Parts: Roughly 1 week
Please note that these estimates are not guaranteed and actual delivery times may vary due to factors like weather conditions, traffic, and customs processes. If you need further assistance or have specific requirements, please reach out to us via chat or email, and we’ll be happy to assist you.
Order with multiple items may ship separately for faster delivery.
To track your order, simply visit our “Track My Order” page and enter your email(used at checkout) and order number in the designated field. You will then be able to see the current status of your package, including its estimated delivery date. Please allow up to 1-3 day(s) for the tracking information to populate.
Shipping Address Changes
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that we cannot guarantee that the shipping address can be changed once the order has been shipped.
While we do our best to ensure timely delivery of all orders, there may be instances where shipping delays occur. These delays may be caused by factors beyond our control, such as carrier delays, weather conditions, or customs processing.
In the event of a shipping delay, we will notify you as soon as possible and provide you with updates on the status of your order. If your package is delayed due to carrier issues, we will work with the carrier to resolve the issue and get your package delivered as soon as possible.
If you receive an item that has been damaged during shipping, please contact us within 48 hours of receiving the shipment to report the issue. Please be prepared to provide photos of the damaged product and packaging, as well as the order number and tracking information. We will work with you to resolve the issue as quickly as possible.
If the carrier is responsible for the damage, we will file a claim with the carrier on your behalf and arrange for a replacement or refund as soon as the claim is settled. If you do not report the damage within the specified timeframe, we may not be able to file a claim with the carrier and may not be able to offer a replacement or refund.
Undeliverable or Refused Shipments
If a package cannot be delivered due to an incomplete or incorrect address, or if the recipient refuses delivery, the package will be returned to us by the carrier. All packages returned to us for the above reasons can take up to 3 weeks to be processed and may be subject to a 15% restocking fee.
Please note that we are not responsible for any packages lost or damaged in shipment due to refusal.
Shipments to Canada are treated as all the other international shipments. It is the customer’s responsibility to pay all the applicable duties, taxes, & brokerage fees imposed on the import shipments by the Canadian government.
What are these fees?
Canada Customs assesses taxes (GST and/or PST) on goods valued at $20 CAD or more.
- GST (Value Added Tax) is 5%
- The PST can be anywhere from 6-14% (depending on the province destination).
- A “commercial invoice” will be enclosed with your order. It will contain the necessary information for a proper tax assessment.
Also known as a tariff, Duty is a special kind of tax that you pay to the Canadian government when you import goods. Duties can be imposed to help protect local industry, making it more difficult for foreign manufacturers to compete with Canadian manufacturers.
- Duty rates can vary from 0% (duty free) to 20%, depending on the type of goods.
Want to be extra sure? You can call the Canadian Border Information Service Hotline and ask an agent specifically about the duty on a particular item. The phone number is 1-800-461-9999.
BROKERAGE AND/OR HANDLING FEES:
Brokerage and Handling fees are not imposed by the Canadian government or by V7 Motorsports, but by a courier company (UPS, FedEx, or USPS/Canada Post). The courier company is charging you for providing customs service for you: being your agent when “clearing” your parcel across the border.
We also offer international shipping to select countries. International shipping rates are calculated based on the weight and size of the package, as well as the shipping destination. Customers are responsible for any customs, duties, or taxes that may be imposed by the destination country.
Please note that international shipping times may vary due to customs processing, and we cannot guarantee delivery dates for international orders.
If you have any questions or concerns regarding our shipping policy or the shipping process, please don’t hesitate to contact us. Our customer service team is available to assist you Monday through Friday, from 9am to 5pm EST.