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Experience seamless and efficient delivery with our quick and accurate order tracking system.
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Whether you're looking for product recommendations, technical support, or just want to learn more about our catalog, we'll be happy to assist you.
Tracking Timeline
Your quick guide to everything tracking related and beyond.
Related Q&A
My Order has multiple items, how do I track them?
Orders with multiple items (2 or more) often ship separately to expediate delivery. To track the status of each item, be sure to switch between the underlined tabs to track the status of each items. Ex. #3049-F1, #3049-F2
Why is my order taking longer than expected?
Shipments can be delayed due to factors beyond our control, such as adverse weather conditions, unexpected traffic, and customs clearance processes. Please rest assured that we are closely monitoring each order. Our team is proactive in managing and minimizing such delays, and we will inform you should any issues arise. Should you need immediate assistance or have any concerns, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience is as smooth as possible.
My shipment's last update was several days ago...
It's quite common for tracking statuses not to update daily. This often happens when packages are in transit over long distances, traveling via freight, or passing through customs checks. Such delays in status updates are normal and don't necessarily indicate any issues with your shipment.
Some orders utilize multiple carriers, tracking information may become more accurate and frequent as the package gets closer to the delivery date. If your package's tracking status hasn't updated in a while, it's usually because it is still on its way to the next checkpoint.
How long do (Larger) carbon fiber components take to produce and ship?
(Applicable to larger components such as hoods, fenders, trunks, etc.)
The production of larger carbon fiber items requires meticulous attention to detail and precision. Due to the complex manufacturing process and our commitment to delivering high-quality products, the production time for these items is typically 5 to 7 weeks. This timeframe ensures that we meet our strict standards for quality and durability in every piece we create.
Once production is complete, shipping these larger items takes approximately 2 to 3 weeks via freight. The longer shipping time accounts for the careful handling and transportation required to safely deliver these substantial and valuable items to your doorstep.
We understand that waiting for your order can be challenging, but we assure you that the quality and craftsmanship of our carbon fiber items are worth the wait. If you have any questions about your order or the production process, please feel free to contact our customer support team.
Info about Freight shipments.
While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.
- Applicable products: Hoods, Fenders, Trunks, Roofs, Wheels, Bumpers, etc.
- Handling: Items such as large performance parts and larger carbon fiber components that exceed standard shipping dimensions will be shipped via freight. This ensures safe and secure transportation of your order. Most freight products ship on a pallet.
- Delivery Time: Freight deliveries typically take longer than standard shipping. You can expect delivery within 7-14 business days, depending on your location.
- Scheduling: The freight carrier may contact you to schedule a delivery appointment. It is important to provide a valid phone number at checkout for this purpose.
- Delivery Conditions: Freight deliveries are curbside only, meaning the driver will deliver the item to the curb at the end of your driveway. If you require additional services such as inside delivery, please contact us beforehand to arrange for these services, which may incur additional charges.
- Inspection: Upon delivery, please inspect the item for any damage before signing the delivery receipt. If there is any visible damage, please note it on the delivery receipt and contact us immediately. Do not refuse the shipment unless the item is significantly damaged.
- Assistance: It is advisable to have someone available to help you with the item as drivers are not required to assist with unpacking or moving the item beyond curbside delivery.
We strive to ensure that your large and delicate items are delivered safely and efficiently. If you have any questions or special requirements, please feel free to contact our customer service team.
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