At V7 Motorsports, we aim for your complete satisfaction with every purchase. Our return policy is designed to be fair and straightforward, ensuring that your experience with us is always a positive one.
- Timeframe for Returns: You can return your purchase within 14 days of the delivery date. Please ensure that you have a Return Merchandise Authorization (RMA) number, which our team will provide upon request.
- Condition of Returned Items: To be eligible for a return, the product and packaging must be unused, unopened and in new, resalable condition.
- Processing of Returns: Returns are processed within ten (10) business days of receipt, excluding weekends, holidays, and the day of delivery. Refunds are issued to the original payment method or, if not possible, as store credit to your V7M account. Please note that store credit is not redeemable for cash.
- Return Shipping Costs: The customer is responsible for the costs of return shipping, except in cases of defective or damaged items.
- Non-Returnable Products: Certain products, as listed below, are not eligible for return unless they are defective.
Returns will not be accepted for any of the following made-to-order items (unless defective):
- Tune Products / Digital Downloads
- Orders with protective coatings, such as Ceramic Pro and clear bra
- Carbon Fiber products
- Body panels/aerodynamic automotive parts, aftermarket and OEM
- Clearance and sale products
If you receive a defective product, please contact us immediately to arrange for a replacement. We may ask you to provide photos or other documentation of the defect, as well as the order number and product information. We will cover any applicable shipping costs for returns due to a defective product.
If the product is under warranty, we will work with the manufacturer to facilitate the warranty claim. Please note that warranty coverage varies by product and manufacturer, and that we cannot guarantee that all defects will be covered by the warranty.
If you receive an item that has been damaged during shipping, please contact us within 48 hours of receiving the shipment to report the issue. Please be prepared to provide photos of the damaged product and packaging, as well as the order number and tracking information. We will work with you to resolve the issue as quickly as possible.
If the carrier is responsible for the damage, we will file a claim with the carrier on your behalf and arrange for a replacement or refund as soon as the claim is settled. If you do not report the damage within the specified timeframe, we may not be able to file a claim with the carrier and may not be able to offer a replacement or refund.
Undeliverable or Refused Shipments
If a package cannot be delivered due to an incomplete or incorrect address, or if the recipient refuses delivery, the package will be returned to us by the carrier. All packages returned to us for the above reasons can take up to 3 weeks to be processed and may be subject to a 15% restocking fee.
Please note that we are not responsible for any packages lost or damaged in shipment due to refusal.
If you need to cancel your order, please contact us as soon as possible. We will make every effort to cancel your order, but please note that we may not be able to cancel orders that have already shipped. If your order has already shipped, you may need to return the item(s) in accordance with our return policy.
Cancellation and Refund Processing Fee
Fee for Cancellations and Refunds: To cover processing fees, imposed by Stripe® and other payment processors, a 10% fee will be applied to all refunds and cancellations. This fee helps us maintain our commitment to quality service while managing the costs associated with returns and cancellations.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-9 business days.
We understand that returning a product can be a hassle, but we are here to help make the process as smooth as possible. If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to contact us. Our customer service team is available to assist you Monday through Friday, from 9am to 5pm EST.