FAQs

Billing & Payments

What payment methods do you accept?

We accept a wide range of payment methods to make your shopping experience with us easy and hassle-free. Our accepted payment methods include all major credit cards such as Visa, Mastercard, Discover, Dinar, and AMEX. Express online payment services such as Apple Pay and Google Pay are supported.

We also offer 0% financing options through our partner Sezzle®.

How do I know my payment information will be secure?

Your security is our top priority, which is why we take every precaution to ensure that your payment information is kept safe. Our website uses secure SSL encryption to protect your personal and payment information during transmission. All card payments are processed via Stripe®, which is currently among the most trusted online payments processing services available.

We comply with all industry-standard security practices, and we never store sensitive information like full credit card numbers on our servers. If you have any concerns about the security of your payment information, please do not hesitate to reach out to us.

About Sezzle® Financing

We partnered with Sezzle®, a third-party financing provider, to offer you a 0% financing solution that fits your needs. Sezzle® financing is a payment option that allows you to pay for your orders over time, with flexible monthly payments. With Sezzle®, you can choose from a variety of loan terms and payment options, so you can find the one that works best for you.

My Existing Order

I’ve recently made an order, how can I track it?

After placing an order and getting a confirmation email, your order can be tracked on the “Track My Order” page. Please allow up to 1-4 day(s) for the tracking information to populate.

How can I change or cancel my order?

We all change our minds from time to time and we want you to be 100% satisfied with your purchase.

Orders that have been placed within 24hrs are eligible for modification. To get started, please submit a request via email.

A few things to keep in mind:

Items that have already shipped cannot be cancelled or modified.
Non-Returnable products cannot be cancelled or modified once manufacturing has begun, they include: Items Marked "Non-Cancelable" or "Non-Returnable" (clearly indicated on the product page before placing your order)

How do I know if my order was placed successfully?

Once you've placed an order, you should receive an email confirmation that includes your order number and details about the items you've ordered. If you haven't receive an email confirmation, please check your spam folder or reach out to us for assistance.

Shipping & Delivery

Do you offer Free Shipping?

We offer free shipping on orders over $89 that are shipped within the United States and Canada. If your order is eligible for free shipping, the option will be available and automatically applied during checkout.

How long does shipping take?

Shipping times vary based on your location and the shipping method you select. Most orders are processed within 2-3 business days and then shipped via the selected shipping method. You can expect your order to arrive within 2-3 weeks for standard shipping, 1-2 weeks for expediated shipping. Certain items such as larger carbon fiber products may require additional lead time.

What is your shipping policy

Click here to view our complete shipping policy. Should you have any questions, concerns or need any further clarification, please contact us via email or use our "Contact Us" page.

Returns & Refunds

What should I do if I received a damaged or defective item?

We apologize for any inconvenience you may have experienced. Please reach out to us as soon as possible with your order number and a description of the issue. We'll work to resolve the issue as quickly as possible.

Products must be in the original packaging for courier pickup/inspection (please do not assemble, install, or modify the product in any way).

What is your Return Policy?

Click here to view our complete refund/return policy. Should you have any questions, concerns or need any further clarifications, please contact us via email or use our "Contact Us" page.

How long does it take to process a return?

Once we receive your return, it typically takes 7-10 business days to process. During this time, we'll inspect the item to ensure it meets our return policy requirements and then issue a refund or send a replacement, as appropriate. You'll receive an email confirmation once your return has been processed.

My Account

I forgot my password, what should I do?

You can recover your lost account information by clicking here. Please enter valid e-mail address, your account information will be mailed to you shortly.

How can I update my account information?

You can update your account information by logging into your account on our website. From your account dashboard, you can edit your personal information, shipping addresses, password, and more. If you have any trouble updating your information, please reach out to us for assistance.

How do I register for an account?

Creating an account on our website is free and easy. Simply click the "register" button in the top right corner of our website and enter your information. An account allows you to save your shipping information, view your order history, wishlist, and more.